Refund Policy

Return Policy

 

Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges on used or opened soaps.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We’ll happily replace the item or issue a refund, whichever makes the most sense.

 

Allergy & Sensitivity Disclaimer

Because everyone’s skin is different, we are unable to offer refunds for reactions or scent preferences. Please review ingredient lists carefully before purchasing and reach out with any questions—we’re always happy to help!

 

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, we are not responsible for lost or stolen packages.

 

Refund Processing

Approved refunds will be issued to the original form of payment and may take 5–7 business days to appear, depending on your bank.

 

If you have any questions or concerns about your order, don’t hesitate to contact us—we want you to love your soaps as much as we love making them! 🫧💖